INKU service promise - your number 1 for floors
Founded in Kassel in 1919, we are a family-owned company, now in its fourth generation and represented at 79 locations in Germany, Austria, the Netherlands, Switzerland, Poland and Italy. With our own brand JOKA, or INKU in Austria, we are internationally recognised for products that combine modern design, functionality and sustainability. This makes us one of the leading suppliers of floor coverings, doors, creative wall panelling, sun protection and living fabrics for the upmarket residential and commercial sector. The INKU product world therefore has the right product for every circumstance and every project.
Differentiation between specialised customers and private customers
As a reliable partner, we offer our customers from the trade and specialised trade a complete range of interior furnishings: everything from a single source. Numerous interior decorators, floor layers, woodworking trades as well as builders, architects and project developers already benefit from our service promise.
Private customers cannot buy the products directly from us, but only via a craftsman and in specialised shops. We are happy to support them with advice and product selection as well as in their search for a suitable tradesman, our INKU specialist advisors. Our private customers also benefit from many advantages, which we present to you here.
Service promise to our end customers
Personalised advice
During our consultation, we take your living situation, product requirements and personal needs into account as much as possible. For example, would you like information on allergy-friendly products or whether the floor can withstand your pet's claws?
We take everything into consideration and take your living conditions into account when selecting products.
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Help with finding a tradesman
Are you looking for a competent and reliable craftsman to help you realise your project? Whether you need a floor layer, interior decorator, master painter or carpenter, we will be happy to put you in touch with the right contact person from our large pool of premium tradespeople, the so-called INKU expert advisors.
Buy products
Have you decided on a product and already have a craftsman you trust? Wonderful, he or she can order the selected products for you. You can also visit one of our more than 60 showrooms with your craftsman or craftswoman and get advice together. If you don't have a craftsman yet, we'll be happy to help you find one. We offer a large pool of competent specialists who guarantee first-class workmanship.
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Digital services
Our innovative tools - the room planner and patio planner - help you to visualise your ideas digitally and implement them precisely. Plan your rooms, design customised doors and create your dream terrace according to your wishes. With our user-friendly planning tools, realising your home projects is child's play.
Service promise to our specialist customers
Personalised advice
Our advice is tailored to your product requirements and project ideas. In addition to providing advice in one of our INKU showrooms, our expert office staff will also be happy to help you over the phone. You can also find all important product information in our Inkushop.
Use of our showrooms for your own consultation
If you want to introduce your customers to the whole world of INKU, take them by the hand and guide them through one of our stylishly furnished showrooms. The huge selection of parquet, melamine, designer and carpet flooring, curtains, wallpaper and sun protection is perfectly staged. Your customers will feel at home with us and realise their
individual living spaces with our versatile range of brands and your professional expertise! You can also send your customers to our showroom on their own and we will take care of the consultation.
Buy products
Have you or your customers decided on a product? Wonderful, you can order the selected products directly. You can do this either via our Jordanshop or by telephone.
Digital services
Digitalisation continues to advance and is already a natural part of everyday life in many areas. With an open approach, you can also utilise the benefits in your professional life to make your day-to-day work easier. In recent years, we have developed various tools for you that offer you and your customers great added value. Get involved, try it out and get the best out of it for yourself.
Logistics
Each location has its own lorry fleet. We have a total of 175 lorries in the company that bring the goods to our customers. Every day, over 1,000 customers are supplied with around 500 tonnes of goods. So you benefit from an excellent network.
Our regional employees work for you every day in a total of six branches and will always provide you with competent and friendly advice at
. A large number of common items from our comprehensive range are available for collection promptly if supplies are urgently needed for a construction site or an order needs to be realised particularly quickly.
Product quality
With many years of experience as a manufacturer of our INKU products, our quality management team always endeavours to check all products carefully in order to guarantee the best possible quality.
Specialist counselling
Standing out from the crowd, adapting flexibly to customer needs, winning customers over with performance and service - these are your and our secrets to success in the face of tough competition. It is often very difficult to go it alone. That's why Jordan wants to help you withstand the challenges of the future and face them with stability.
